Michigan is an insurance company. Recently, there has been concern that too many quotations have been sent to clients either late or containing errors. The department concerned has responded that it is understaffed, and a high proportion of current staff has recently joined the firm. The performance of this department is to be carefully monitored. Which ONE of the following non-financial performance indicators would NOT be an appropriate measure to monitor and improve the department’s performance?
A、Percentage of quotations found to contain errors when checked
B、Percentage of quotations not issued within company policy of three working days
C、Percentage of department’s quota of staff actually employed
D、Percentage of budgeted number of quotations actually issued
A、Percentage of quotations found to contain errors when checked
B、Percentage of quotations not issued within company policy of three working days
C、Percentage of department’s quota of staff actually employed
D、Percentage of budgeted number of quotations actually issued
【参考答案及解析】
Measuring the budgeted number of quotations actually issued would be monitoring the output and activity of the department but it would not be helpful in improving the department’s performance in terms of the accuracy or speed of quotations in the scenario described.
Measuring the budgeted number of quotations actually issued would be monitoring the output and activity of the department but it would not be helpful in improving the department’s performance in terms of the accuracy or speed of quotations in the scenario described.